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JetBlue’s Toast to Mosaic Members
Call it a win for travel technology. Now that JetBlue flight attendants have tablets with passenger information available the company is ready to up the on board benefits for its Mosaic customers....
View ArticleLoyalty is Dead! Long Live Loyalty!!
What is the future of airline loyalty programs? And is it still worth playing the game? That was the topic of conversation for about 30 minutes today on a Huffington Post Live segment and I think that...
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Today’s Lesson: How NOT to Use Avios
I need to get from Bangkok to Kuala Lumpur in four weeks. There are some cheap LCC flights but I’m concerned about traffic to Don Meung (DMK) airport at rush hour so I was looking at options from BKK...
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Air New Zealand Business Class Award Inventory Intrigue
It seems that the “impossible to find” business class award inventory from Air New Zealand is not so impossible any more. There was some discussion of it on FlyerTalk earlier this week and, given my...
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Does Your Airline Uber?
American Airlines has discovered Uber! That’s the message it is sending today on social media, announcing to its followers that it is “making travel even easier” by partnering with the ride-hailing app...
View ArticleUnited Wants to Secure Your FF Account: Don’t!
United Airlines has taken flak for lax security on access to customer accounts. A year ago it was the target of a significant attack on MileagePlus member accounts and since then there were a number of...
View ArticleNew Lounges, New Access Rules from American Airlines
While I’m not a huge fan of airport lounges as a general destination I have to appreciate the announcement this week that American Airlines is upping its game with he Admirals Club and Flagship Lounge...
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New Norwegian Rewards Program Ups Loyalty Value
Loyalty programs are generally seen as an afterthought at low-cost carrier airlines. A couple percent credit as a rebate for future bookings and not much else in the way of benefits is the norm. It...
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Coach Confidential: New JetBlue credit cards yield big rewards
Building a compelling co-branded credit card offer in a revenue-based loyalty program can be a challenge. Cash-back cards are more prevalent than ever and the loyalty proposition can be a difficult...
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Reward Diversity Growing in Significance for Airlines, Hotels
Are you old-school or old-fashioned? A purist or a relic? In the world of travel loyalty programs this sort of distinction is becoming increasingly significant. Programs offer more choices than ever...
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Promoting the Freddies Vote, Twitter-Style
It is voting season once again for the Freddie Awards and that means you’ll be seeing emails from various airline and hotel loyalty programs, asking for your vote. In a twist which is new (at least to...
View ArticleAs the Starwood Turns. . .
At something approaching the 11th hour the deal between Marriott and Starwood was upended by Anbang, a Chinese insurance house with billions of money to invest. That new deal was then supplanted by a...
View ArticleGetting Played Rather than Playing the Game
So, Alaska Airlines changed its award charts yesterday. And the change is, without a doubt, shitty for consumers. No warning and a significant increase in the points required for some awards. Except...
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United, Azul increase earning rates
United Airlines and its Brazilian partner Azul have extended their partnership (as of 3 weeks ago, though only notifying customers now) to increase earnings in the MileagePlus program for flights on...
View ArticleAlaska Airlines’ credit card, loyalty winning play
What’s the big news at Alaska Airlines this quarter? The company spent more time than is typical on its quarterly call this morning discussing its MileagePlan loyalty program and the value it brings to...
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JetBlue’s Summer of Fun: Triple Points + Mosaic Match/Challenge
My summer travel plans just became a bit more lucrative from a loyalty perspective thanks to a combination of promotions JetBlue has on offer right now. Triple TrueBlue Points Register in the next two...
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Up to 9,500 free topbonus points from Air Berlin
Want some free Air Berlin TopBonus points? If you’ve got friends who you can convince to sign up for the program you can collect up to 9,500 between now and the end of July. The program is running a 2x...
View ArticleThoughts on the new AAdvantage program rules
So American Airlines has some “new” ideas for its AAdvantage loyalty program. They were announced earlier this week and lots of people have written a variety of stories, ranging from rants to...
View ArticleLoyalty = Free Bubbly!
How can an airline loyalty card get you free drinks at dinner? If you’re dining at a Daniel Boulud restaurant in New York, Boston, Miami or Washington, DC this summer a FlyingBlue card could do the...
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JetBlue’s HUGE Points Giveaway attacks Virgin America
The cross-country battle between Virgin America and JetBlue escalated this week. JetBlue is offering Elevate members up to 75,000 TrueBlue points (potentially north of $1000 in value), matching or...
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