Free Gogo coming for top Air Canada elites
Loyalty can earn you free wifi on your next Air Canada flight. The carrier teamed up with inflight connectivity provider Gogo to offer top-tier elites an unlimited connectivity pass to ease their...
View ArticleA Hilton HHonors Silver Challenge!
It is not just that this is a mostly useless offer. It is also about how badly Hilton presents it. And yet I've still clicked through on the registration link. Go figure. The post A Hilton HHonors...
View ArticleThe (false) allure of 30 points per dollar
Another holiday season is upon us, bringing reminders from airline loyalty programs to buy all your gifts through their portals in an effort to earn extra points. It also brings my periodic reminder...
View ArticleRevenue-based loyalty? Ja! Miles and More is next
It is not always wise to believe the claims that the shfit to evenue-based earning is to help simplify loyalty programs. The Miles and More changes announced this week are a great example of...
View ArticleSingapore Airlines joins the seat fee club
The ancillary fee bug is spreading in Asia. Singapore Airlines and SilkAir will now charge for advance seat assignments on some economy class fares starting in January 2018. The post Singapore Airlines...
View ArticleTopbonus finds a new home in Germany
The Topbonus loyalty program is once again partnered with an airline. It isn't much right now, but the companies expect to grow the relationship in 2018. The post Topbonus finds a new home in Germany...
View ArticleTop Bonus, BMI Regional link up in loyalty
It looks like BMI Regional has a new loyalty program. The airline now partners with Top Bonus, formerly of AirBerlin, for earning on flights. The post Top Bonus, BMI Regional link up in loyalty...
View ArticleHawaiian doubles up on Japanese partners, but it isn’t about Japan
Why add a second airline partner in Japan when a JV is about to launch with a different carrier? Sometimes the real target is a few thousand miles away. The post Hawaiian doubles up on Japanese...
View ArticleSingapore Airlines dumps the "Capital Connector"
It was never meant to be. The Singapore Airlines connection between Canberra and Wellington is to be scrapped, but some interesting new lines are replacing it. The post Singapore Airlines dumps the...
View ArticleSingapore Airlines’ Krisflyer Blockchain Bullshit
Are frequent flyer "cryptomiles" the next big thing? Sadly, you're likely to hear a lot about that in the coming years, including today's announcement from Singapore Airlines. Alas, it is mostly...
View ArticleBehind the Miles&Cash numbers at Miles and More
Cash & Points awards make loyalty program members happier and more engaged. That's the theory and it usually seems to hold true. But some stats from the year old Miles and More version of such...
View ArticleAlaska Airlines 72-hour rule puts a hurt on MileagePlan
Looking for a last-minute Alaska Airlines MileagePlan award trip to Asia? That's not likely to turn out very well. The program recently implemented a 72-hour advance booking requirement for a pair of...
View ArticleA loyalty scam sold to the uninformed
Cheap access to hotel upgrades and lounges? If it sounds too good to be true it probably is. Alas, I'm sure some will get sucked in anyways. The post A loyalty scam sold to the uninformed appeared...
View ArticleQatar Airways’ Privilege Club goes online-only
Online access to account information and award booking is great. When it works. Qatar Airways is set to push its Privilege Club operation to online-only, well before the website delivers a seamless...
View ArticleDLD 185: A loyalty deep dive in Bangkok
What's next in the travel loyalty world? Time for a field trip to Bangkok to find out. The annual Loyalty Conference is always good for some interesting insights into the future of this industry. The...
View ArticleAir Canada launches Basic Economy fares
Air Canada joins the ranks of Basic Economy airlines this week. The carrier now has five fare families for its economy class passengers and this rollout may be one of the most advanced we've seen to...
View ArticleJetBlue goes semi-private, adds codeshare with JetSuiteX
How to grow in a highly competitive west coast market while limiting risk, staying small, and maintaining the better than average inflight product a company is known for? JetBlue tapped into the...
View ArticleCelebrate the scrapping of United’s 747s!
Looking for a special way to celebrate the retirement and scrapping of United's 747 fleet? Here's a unique opportunity for a champagne toast and dinner in an aircraft scrap yard. The post Celebrate the...
View ArticleA tease for the future of FlyingBlue rewards, and it is awful
Every now and then a ridiculously bad priced award redemption pops up that makes me wonder what the folks in the head office are thinking. Today's example comes from FlyingBlue, where using points to...
View ArticleLoyalty program changes: AsiaMiles gets the messaging right
Change happens. Getting the messaging about those changes right is a rare win for loyalty programs and their members. AsiaMiles is in that rare group, announcing changes this week and owning both the...
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