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Update on the JetBlue TrueBlue/Amazon earnings partnership: Please Wait
Waiting for your JetBlue TrueBlue points from Amazon purchases? You might need to wait just a little bit longer than previously anticipated. The company updated the fine print on the offer page at some...
View ArticleClub Carlson cuts arguably the last remaining valuable offer it had
When the Club Carlson program cut the “last night free” promotion for co-branded credit card holders that was a pretty big hit to the value proposition the hotel loyalty scheme offered. And redemption...
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Lowered expectations for American Airlines’ Q1 promo in 2017
American Airlines put out its Q1 transatlantic travel promotion a little while back but I’ve just now noticed. Shame on me, I suppose, but it turns out that it doesn’t matter too much for me as this...
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Accor + Qatar Airways announce reciprocity that’s not quite reciprocal
Qatar Airways and Accor Hotels announced a deal today to “provide industry leading reciprocal benefits to members across both loyalty programmes.” Seeing a headline and tease like that I assumed...
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Reducing the emphasis on points in the new Marriott Rewards program
Worried about points value in the new, combined Marriott/Starwood Preferred Guest program? VP Loyalty Thom Kozik’s presentation at the Loyalty 2017 conference in London this week probably won’t ease...
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Getting decommitted: Tales of a Norwegian cancellation at Gatwick
Maybe the work action on the London Underground this past Wednesday was a harbinger of things to come for my travels. It was relatively easy for me to work around, taking the bus 2 miles to Victoria...
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United adds summer San Francisco – Munich service with lots of award space open
United is adding daily service between San Francisco and Munich this summer on a 787-8. The route will complement year-round offering from Lufthansa and adds an option for travelers seeking earlier...
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An advantage for AAdvantage?
Does American Airlines own the word “Advantage” globally? That’s an open question right now in Hong Kong as the company is fighting a trademark registration application from another company. And to...
View ArticleSouthwest enhancing same-day standby policy
Southwest Airlines is making a change to the way its complimentary standby option works for A-List and A-List Preferred members. The original policy, launched 6 months ago, allowed for free changes...
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More miles, fewer fees for Singapore Airlines awards
Singapore Airlines is adjusting its award charts and booking policies later this month, increasing miles required on a number of routes while also dropping the oft-maligned fuel surcharge fees charged....
View ArticleDouble elite points on JetBlue this Spring
Flying on JetBlue this spring? May as well double up on your Mosaic-qualifying points earning while you’re at it. The company is offering a promotion for March and April for double base points (the...
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United Basic Economy fares are alive, spreading
April 18th marked the true beginning of the United Basic Economy era. The first flights under the new branding began flying in and out of Minneapolis that day. The company is celebrating that milestone...
View ArticleThe era of punitive loyalty is over
There’s nothing quite like kicking off a major loyalty conference by suggesting that most loyalty programs operate in a punitive manner and that their customer retention efforts are unlikely to end...
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Get TrueBlue Points for Amazon Prime
Adding to the long-term partnership to earn TrueBlue points for buying stuff from Amazon, JetBlue is running a week-long promo to get 3,000 points for signing up for Amazon Prime. This offer is much...
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Coach Crunch: Driving or destroying loyalty
Yes, seats are getting tighter and tighter. The latest round of such came out as news yesterday of American Airlines planning to add a couple rows of seats to its 737MAX aircraft compared to the...
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Air Canada dumping Aeroplan in 2020
Air Canada’s move to spin off its Aeroplan loyalty program was hailed as a massive win for everyone when the transaction went through. Passengers would get a dedicated group running the points scheme,...
View ArticleDelta fixes Comfort+ upgrade problem
When Delta Air Lines rolled out its Comfort+ product there was one major flaw. Rather than selecting a seat assignment passengers would be automatically placed in any available seat in the extra...
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More details on the MileagePlus GO Visa Prepaid Card
The United Airlines MileagePlus GO Prepaid card is now live. Almost. Maybe. A website for the product is live but applications are not yet available. Presumably that will be resolved soon. But even...
View ArticleDelta’s advantage in loyalty: Dynamic Award Pricing
Dynamic award pricing is good for passengers and good for the business. That was the message Delta Air Lines delivered this morning in its quarterly earnings call. The company continues to slowly open...
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Happily booking a "Standard" airline award ticket
I like to think I’m pretty good when it comes to travel points. In 18ish years of playing this game I can think of exactly prior one instance where I redeemed a “rule-buster” award rather than the...
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